Environmental

Environmental performance is the shared responsibility of both management team and employees. Our approach is to adopt and apply technically sound and economically practicable measures to avoid or mitigate risks and negative impacts.

At Solara Exploration, we recognize the impact of our energy development is of concern to our stakeholders. We live and work in the communities where we have operations. We care about the impact energy development has on the environment.

We optimize each region that we work in brings it own unique environmental characteristics. We have adopted a holistic approach to environmental management. We work closely with stakeholders to gather knowledge, building a development approach that is tailored to the unique characteristics of each operating area. We work to optimize water use, ensure safe water disposal, manage air emissions and limit our physical footprint and impact on natural diversity. Environmental considerations are built into our every project and we continually apply new technology and innovation to lessen our environmental footprint.

We understand that our employees, our contractors and service providers understand their environmental responsibilities. We provide environmental training and specialist field support and supervision to fulfill our ongoing commitment to environmental stewardship.

Health and safety

We will make proper provision for the health, safety and welfare at work of our employees and others who may be affected by the company's activities. This policy describes the arrangements we have made for managing our health and safety affairs.

We aim to achieve this by:

• Adopting an effective health and safety management system
• Allocating clear accountabilities to support its implementation
• Providing suitable resources to meet its commitments
• Maintaining consultation and dialogue with employees

In particular, we will:

• Comply with relevant legal requirements and industry standards
• Assess work activities to eliminate hazards and minimize risks
• Set objectives and targets, and prepare action plans to maintain compliance and support performance improvement
• Provide suitable training to develop appropriate competencies and skills
• Specify standards for the selection and management of contractors
• Review performance, investigate incidents and implement lessons learned
• Arrange for periodic audit of the management system
• Provide access to competent professional advice
• Work with regulators and industry bodies to implement relevant legal requirements and trade standards.

The Board will promote the implementation of this policy and monitor the company's overall performance.

Directors and line managers will integrate the implementation of this policy into their normal management arrangements and ensure it is given equal priority to all other aspects of business management.

Employees have responsibilities for working safely and they will be involved in the realization of our policy commitments.

Human rights

Solara Exploration believes that our businesses should both contribute to economic well being as well as to be a positive influence on people's lives wherever we operate.

Our Statement of Business Principles sets out our standards and expectations in terms of our people. In addition, we are committed to conduct our business in ways that ensure that we are not complicit in human rights abuse within the scope of our influence.

We have developed a human rights policy which applies to all Solara Explorations business operations. We are encouraging our business partners and suppliers to respect and follow our approach.

An annual report on progress of this policy will be prepared by the Solara Explorations and considered within our wider framework for managing corporate responsibility within the company.

If we were to find ourselves inadvertently implicated in abuses of human rights, we would take immediate steps to rectify such a situation.

Customer diversity

We operate in an increasingly diverse community, not just of work colleagues, but of customers and suppliers. Solara Explorations rightly prides itself on the highest standards of customer service across the different brands. At the heart of our service ethic is a commitment to treat all our customers both fairly and equally, regardless of their race, gender, age, religion, disability, marital status, sexuality, background or beliefs.

However, treating people equally isn't about treating people all the same. It's about understanding that different people have different needs and responding to those needs. Recognizing and valuing customer diversity will help us to deliver truly world class services that are accessible to everyone, which, in turn, will ensure that we retain their custom in the future. It's about fairness and equality, but it also makes good business sense.

The Disability Discrimination Act sets out a number of requirements for companies, which we support and are working to the spirit of the legislation. We are currently building on our existing strengths in looking to meet the

needs of all of our customers, the Password scheme, the provision of information in alternative, accessible formats, and the provision of a language translation service.

We are constantly reviewing the services that we deliver and invite comments and suggestions from our customers to help us in doing this. If you have any items that you feel would benefit our organization please address them with your local supervisor.

Customer Relations

We are committed to ensuring all our customers receive the best possible service. However, we recognize that on occasions, some of our customers experience problems.

We recognize that complaints are a valuable form of feedback on our service delivery. We therefore use this direct feedback to identify the root causes of complaints and ensure that improvements are made to our processes for the long term.

Through regular dialogue with our customers we understand what the important factors are when dealing with organizations.

These are:

• we will listen to, understand and care about why you are dissatisfied
• we will Endeavour to resolve your problem at the first point of contact that you make with us
• we will take ownership of your complaint to ensure resolution
• we will offer fair solutions quickly

It is our aim to continually improve our service delivery to develop long-term and loyal relationships with all customers in all our businesses.